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Helpdesk Technician

Atlantic Media is dedicated to equipping opinion leaders with breakthrough ideas and original insights. Its powerful brands, including The Atlantic, Government Executive, and National Journal, reach leaders across all sectors—consumer, business, media, and government. Strategically designed to meet the unique needs of this community, Atlantic Media’s innovative portfolio of digital, print, event, social, and mobile platforms engages an influential audience of over 60 million worldwide each month. 

Offering an entrepreneurial environment within a collegial, progressive workplace, Atlantic Media provides a wealth of opportunities for career development and growth across the fields of journalism, marketing, sales, business, research, and strategy. 

Atlantic Media seeks a highly motivated, entrepreneurial individual to join our ranks as a Helpdesk Technician.

About the Role

We are currently looking for an entry-level, tier 1 phone/email support (as well as hands-on troubleshooting and computer setup) Helpdesk Technician. The Helpdesk Technician will work as part of a four-person, DC-based team (which coordinates with our two-person, NYC-based team) team to provide basic technical support to approximately 800 employees located in our DC & NYC offices. The Technician will also provide support to remote employees.  Most users are on the MacOS, but there are some Windows users, as well. 

Duties will include basic management of a Google Apps environment, setting up hardware, software, and accounts for new hires, and coordinating employee departures. Basic VOIP telephone troubleshooting, experience with online ticketing systems, and basic equipment maintenance skills preferred. The technician will be based in Atlantic Media's DC headquarters. A personal interest in politics, business, and/or media, is a plus!

The Helpdesk Technician will:

  • Provide positive and proactive customer service and technical support.
  • Work effectively with team members to support entire IT environment.
  • Employ creative solutions to solve technical issues or provide new services to customers.
  • Prepare company-issued equipment to Atlantic Media standards.
  • Utilize online ticketing system to track and resolve open trouble tickets.
  • Requirements:
  • Basic experience supporting Mac and Windows computers (personally or professionally).
  • Ability to lift and carry equipment (computers, monitors, and printers) short distances and assist in setting up IT hardware for new users.

Outstanding communication and customer service skills.

  • Willingness to think creatively and proactively to improve IT support procedures.
  • Qualifications of the Ideal Candidate:
  • Technical understanding of Windows and Apple desktop environments.
  • Basic understanding of computer networking.
  • Creative troubleshooting and research skills.
  • Strong critical thinking skills.
  • Basic understanding of administrative and business processes.
  • Experience with Active Directory, Remote assistant tools, and computer imaging a plus.

Atlantic Media Values:

Across Atlantic Media, generally, the firm looks for two “pillar gifts” in its candidates.  In all of us, these are more aspirational than actual, but they are central in our intentions.

Force of Ideas: At the center of Atlantic Media work are the ideas within our writing. We believe that ideas – to the good and not – have consequence. Our highest work is bringing rigor, insight, intellectual honesty, to that ultimate purpose of separating the bad from the good, giving voice, argument, and flight to the latter.

Spirit of Generosity: Atlantic Media seeks in its ranks a spirit of generosity – a natural disposition in each colleague toward service and selfless conduct. Atlantic Media writing should be cut from the same cloth – critical on the merits but informed by charity and forbearance in measuring motive and personal character.

Atlantic Media is an EOE of Minorities/Women/Vets/Disabilit

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