Quartz seeks someone to handle quality assurance and support for our user-facing products and internal tools. We are based in New York, but this role is open to people who live anywhere, as long as you can work on East Coast time to collaborate with most of your colleagues.
There are four major component of this job:
The QA component of the job will vary depending on our product development schedule and typically involves many colleagues; your job is to organize and assist their work. Handling inquiries from users is an always-on task, but the load is manageable among your other duties. And triaging support requests from staff is similar, with lots of assistance from colleagues.
To do this job well, you must be highly organized, detail-oriented, and self-motivating. Experience in customer support and/or QA is an advantage but not required. We are most interested in someone who can quickly learn the ins and outs of our products, care deeply about their proper functioning, empathize with our users, and provide them with excellent support.
This job is a great way to break into or hone your skills in product development. You will touch pretty much everything we do at Quartz, understand its inner workings, and advise on how to make things better for our users.
To apply, please send a cover letter describing how you embody some of the desired traits mentioned above and/or prior experiences with the major components of this job.
Quartz recruits talent for two salient attributes or qualities:
Quartz Media LLC is an EOE of Minorities/Women/Vets/Disability.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.