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Support Manager

Quartz seeks someone to handle quality assurance and support for our user-facing products and internal tools. We are based in New York, but this role is open to people who live anywhere, as long as you can work on East Coast time to collaborate with most of your colleagues.

There are four major component of this job:

  • Running quality assurance (QA) for new Quartz products and features to ensure they function as intended before they are released to the public;
  • Managing and responding to inquiries from Quartz users, particularly paying customers;
  • Triaging support requests from Quartz staff using our internal tools;
  • Recommending product changes based on feedback collected from these activities.

The QA component of the job will vary depending on our product development schedule and typically involves many colleagues; your job is to organize and assist their work. Handling inquiries from users is an always-on task, but the load is manageable among your other duties. And triaging support requests from staff is similar, with lots of assistance from colleagues.

Qualifications: 

To do this job well, you must be highly organized, detail-oriented, and self-motivating. Experience in customer support and/or QA is an advantage but not required. We are most interested in someone who can quickly learn the ins and outs of our products, care deeply about their proper functioning, empathize with our users, and provide them with excellent support.

 

This job is a great way to break into or hone your skills in product development. You will touch pretty much everything we do at Quartz, understand its inner workings, and advise on how to make things better for our users.

To apply, please send a cover letter describing how you embody some of the desired traits mentioned above and/or prior experiences with the major components of this job.

 

Enterprise Values

Quartz recruits talent for two salient attributes or qualities:

  • Force of Ideas: At the center of Quartz work are the ideas within our writing.  We believe that ideas – to the good and not – have consequence. Our highest work is bringing rigor, insight, intellectual honesty, to that ultimate purpose of separating the bad from the good, and giving voice to the latter.
  • Spirit of Generosity: Quartz seeks in its ranks a spirit of generosity – a natural disposition in each colleague toward service and selfless conduct.  Quartz writing should be cut from the same cloth – critical on the merits but informed by charity and forbearance in measuring motive and personal character.

Quartz Media LLC is an EOE of Minorities/Women/Vets/Disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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